KISS Marketing is growing tremendously this year! Join our dynamic digital marketing agency, a rocket ship of innovation, headquartered in the Pearl Brewery district of San Antonio, Texas. KISS Marketing specializes in helping gym owners grow their businesses and membership base. We provide tailored digital marketing solutions to drive revenue, increase memberships, and enhance brand visibility.

Our mission is to empower gym owners to achieve their business goals and help them transform more lives through health and fitness. As a member of our team, you will have the opportunity to work directly with the CEO & Founder every day while joining a passionate community committed to making a difference in the fitness industry.

The Customer Support Specialist is ideal for a responsive and detail-oriented individual who is passionate about technology and customer service, aiming to make a significant impact on the operational success of our clients’ businesses.

Role:

We are seeking an energetic and client-oriented individual to join our team as a Customer Support Specialist. In this crucial role, you will specialize in assisting clients with their onboarding into the GoHighLevel CRM and provide ongoing support through live chat. This position is vital in ensuring clients can leverage the CRM effectively to enhance their business operations and achieve their goals. The ideal candidate will be a proactive communicator, dedicated to resolving issues and improving client satisfaction.

Responsibilities:

• CRM Onboarding: Guide new clients through the initial setup and implementation of GoHighLevel CRM, ensuring they understand how to use the platform to its full potential.

• Live Chat Support: Provide real-time assistance and problem resolution for clients using the GoHighLevel CRM via live chat, helping to address any issues or questions promptly.

• Client Education: Educate clients on the features and functionalities of the GoHighLevel CRM, including best practices for managing their customer relationships effectively.

• Feedback Loop: Act as the voice of the customer within the organization, relaying feedback and insights from clients to the technical and development teams to help enhance the CRM platform.

• Documentation: Create and maintain accurate documentation of client interactions, issues, and resolutions to ensure consistency and quality in support services.

• Performance Monitoring: Track and report on the success of the onboarding process and the effectiveness of live chat support, identifying areas for improvement.

• Collaboration: Work closely with other team members, including sales and technical support, to ensure a seamless client experience and quick resolution of complex issues.

Requirements:

• Experience in customer support or client service roles, preferably within a technology or CRM-focused environment.

• Familiarity with CRM systems, with a keen understanding of their operation and benefits to users.

• Excellent communication skills, with proficiency in handling live chat interactions and conducting educational sessions with clients.

• High level of organizational skills and the ability to manage multiple tasks simultaneously.

• A customer-centric approach, with a passion for delivering high-quality service and achieving client satisfaction.

• Problem-solving skills, with a capability to diagnose and resolve issues efficiently.

• Team-oriented mindset, with a strong ability to collaborate effectively with various internal teams.

Why Join Us:

At KISS Marketing, we are committed to fostering a culture of growth, collaboration, and excellence. As a member of our team, you will have the opportunity to play a pivotal role in shaping the future of our organization and culture. We offer competitive compensation, and a supportive work environment where your ideas and contributions will be valued and recognized.

If you are passionate about helping gym owners succeed and thrive in a fast-paced, high-growth environment, we want to hear from you! Apply now to join our team as a Customer Support Specialist and be part of our mission to empower gym owners to achieve their business goals and transform lives through health and fitness.

Location: In-office working with our collaborative team, bringing new perspectives and ideas to enable us to help more gym owners change more lives around the world.